RETURN POLICY
RETURNS & EXCHANGES
What is your return and exchange policy?
We understand that sometimes you may need to return or exchange an item. We offer a 14-day return and exchange policy, allowing you to return your purchase for a refund or exchange for an item of equal value within 14 days of receipt. Please note that we do not accept exchanges for items of differing price points.
Returns and exchanges are not free. Refunds do not include the initial shipping costs or return shipping fees. For exchanges, there is a flat fee of $15, which covers shipping and handling for both the returned and exchanged items.
To initiate a return or exchange, please email us at shophouseofsmith@gmail.com with your reason, photos, and order #.
Merchandise must be unused, and all inserts must be intact. Returns will be inspected, and we reserve the right to deny a refund or exchange if the items do not meet these conditions.
We aim to process returns as quickly as possible; please allow up to 7 business days from delivery to complete your refund or exchange. We retain the right to refuse any returns or exchanges that do not adhere to these guidelines. If your return is not accepted, it will be returned to you at your expense, and a refund will not be issued. Items that show signs of use or wear will not be eligible for a refund.
All international orders are final sale.
welcome to house of smith candle,
My Name is chyenne smith,
I started this company from a deeply personal place. Having lost both of my parents at a young age, I’ve always found solace in the power of scent. Fragrances have a unique ability to transport us back in time, evoking cherished memories filled with love, laughter, and warmth.
With each candle I create, my hope is to share that same sense of nostalgia and joy with others. I carefully craft each scent to help you relive those special moments, reminding you of the connections that shape our lives. My mission is to fill your space with fragrances that bring comfort and happiness, allowing you to feel the love that lingers in the air.
At House of Smith Candle, every flicker of the flame is a tribute to the memories we hold dear. I invite you to light our candles and let the scents embrace you, sparking joy and reminding you of the love that surrounds us, even in the smallest moments.
Thank you for being a part of this journey.
Video